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Home > Cloud Computing > AWS Frankfurt went offline for 3 hours

AWS Frankfurt went offline for 3 hours

AWS availability zone in Frankfurt experienced a major breakdown caused by an error in the air circulation system.

Erdem Yasar by Erdem Yasar
June 12, 2021
in Cloud Computing
2 min read
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AWS Frankfurt went offline for 3 hours
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Cloud giant AWS has experienced a major breakdown in its Frankfurt availability zone. The outage in Amazon Web Services’ EU-Central region (EUC_AZ-1) was caused by a failure in the air circulation system and took approximately 3 hours to fix. AWS stated that the staff couldn’t enter the data hall because the fire suppression system removed oxygen from the air.

Caused by the air circulation system

AWS stated that they noticed unusual high error rates in the zone. The cloud giant also stated a failure caused air handlers to stop working and the air temperature rose. According to the statement, the staff could have fixed the problem earlier but the fire suppression system was automatically activated, which only should be active only when it detects smoke.

The suppression system removed the oxygen from the air in the data hall, thus staff couldn’t enter the facility for a longer period of time. After the fire department said the site is safe to enter cooling system was activated again by the staff and the servers are turned on. AWS stated,

“Servers and networking equipment in the affected Availability Zone began to power off when unsafe temperatures were reached. A larger number of EC2 instances in this single Availability Zone lost network connectivity. While our operators would normally have been able to restore cooling before impact, a fire suppression system activated inside a section of the affected Availability Zone.

In order to recover the impacted instances and network equipment, we needed to wait until the fire department was able to inspect the facility. After the fire department determined that there was no fire in the data center and it was safe to return, the building needed to be re-oxygenated before it was safe for engineers to enter the facility and restore the affected networking gear and servers.”

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Tags: Amazon Web Services
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Erdem Yasar

Erdem Yasar

Erdem Yasar is a news editor at Cloud7 News. Erdem started his career by writing video game reviews in 2007 for PC World magazine while he was studying computer engineering. In the following years, he focused on software development with various programming languages. After his graduation, he continued to work as an editor for several major tech-related websites and magazines. During the 2010s, Erdem Yasar shifted his focus to cloud computing, hosting, and data centers as they were becoming more popular topics in the tech industry. Erdem Yasar also worked with various industry-leading tech companies as a content creator by writing blog posts and other articles. Prior to his role at Cloud7 News, Erdem was the managing editor of T3 Magazine.

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