8×8, an integrated cloud communications platform, announced that phoenixNAP, a global IT services provider offering security-focused cloud infrastructure, dedicated servers, colocation, and specialized Infrastructure-as-a-Service (IaaS) technology solutions, is using the 8×8 Open Communications PlatformTM.
To communicate all parts of the company
phoenixNAP needed a cloud communications platform that could be easily deployed across multiple locations and centrally administered to improve communications, collaboration, and customer engagement while ensuring business resilience. With 8×8, phoenixNAP’s employees and contact center agents can operate from anywhere and can stay connected with colleagues, customers, and partners around the world.
Danny Fuentes, VP of Information Systems at phoenixNAP, said,
“As we expanded our global IT footprint to support organizations all around the world, we realized we had to transform how we communicate, collaborate and engage with both our employees and customers. By adopting 8×8’s integrated cloud communications and contact center solution, we transitioned to a digital workplace enabling employees, including agents in the contact center, to use the same global platform to stay productive and responsive no matter where they are located or working. We never would have been able to do this with our previous legacy systems.”
With this deployment, phoenixNAP also implemented a complete 8×8 Contact Center solution with rich analytics and integration capabilities to deliver customers an exceptional experience. The 8×8 Open Communications Platform brings together the essential digital workplace elements required, combining voice, team chat, meetings, and contact center solutions fueled by shared intelligent communications services like AI-driven expert routing and predictive analytics.