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Home > Cloud Computing > Verizon empowers customer experiences with Google Cloud

Verizon empowers customer experiences with Google Cloud

Verizon pilots Google Cloud Contact Center Artificial Intelligence to deliver more intuitive customer support through natural-language recognition, faster processing.

Seda Nur Cinar by Seda Nur Cinar
July 14, 2020
in Cloud Computing
1 min read
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Verizon empowers customer experiences with Google Cloud
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Verizon announced the collaboration with Google Cloud to offer a faster and more personalized digital experience. With the search of support, Verizon will find a more natural and streamlined digital experience. Google Cloud AI solutions are powered by machine learning (ML).

To reimagine the customer experience

According to Thomas Kurian, CEO of Google Cloud, said, by helping Verizon reimagine the customer experience through our AI and ML expertise, they can create an experience that not only delights consumers but also helps differentiate Verizon in the market.

hankar Arumugavelu, global CIO & SVP, Verizon,
Shankar Arumugavelu, global CIO & SVP, Verizon,

Shankar Arumugavelu, global CIO & SVP, Verizon, said,

“Verizon’s commitment to innovation extends to all aspects of the customer experience. These customer service enhancements, powered by the Verizon collaboration with Google Cloud, offer a faster and more personalized digital experience for our customers while empowering our customer support agents to provide a higher level of service.”

Verizon Communications that was formed on June 30, 2000, is headquartered in New York City. The company has revenues of $131.9 billion in 2019. Verizon offers voice, data, and video services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security, and control.

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Seda Nur Cinar

Seda Nur Cinar

Seda Nur Cinar is the news editor of the Cloud7 News. With more than 8 years of Linux and cloud experience, Seda is a Linux and opensource enthusiast, security researcher and a web application developer.

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