Innovative data center developer and operator, Serverfarm announced the launch of a more robust, insightful and streamlined version of its InCommand Services platform, a data center monitoring, intelligence, and reporting system that feeds insights to the company’s cloud-based global Network Operations Center. The enhanced iteration of InCommand is now more scalable and globally integrated, operating as an ecosystem that constantly learns and improves.
These updates deliver:
- Additional intelligence and insights around their data center and IT infrastructure and operations through the mechanical, electrical and plumbing (MEP) dashboard
- Automated reports showing trending data alongside Serverfarm’s guidance on proactive improvements
- Further assurance that Serverfarm’s NOC will continue the same quality of operations even in the case of incidents such as natural disasters and pandemics
InCommand presents all gathered physical assets in IT, facility, and data center environments as a virtualized service that creates a cloud-like experience. InCommand monitors all customer infrastructure with sensors and artificial intelligence-powered applications. Then Serverfarm’s global NOC team sifts through the noise of tens of thousands of alerts and delivers actionable insights.
In a recent example, InCommand implemented in a customer data center showed 90,000 alerts. Serverfarm detected that 108 of these alerts needs human intervention, addressed those concerns, and none of them became an escalation. Ziv Catriel, CTO, Serverfarm, said,
“We’re injecting automation, efficiency and sustainability into every stage of the IT pipeline and delivering true Data Center Management as a Service (DMaaS). This latest iteration of InCommand introduces an elevated level of large-scale automation, with the platform aggregating data from various systems over long periods of time, providing both real-time presentation for Serverfarm’s InCommand NOC services while also enabling our customer support team to provide trends and analytics that save companies millions in CapEx and OpEx. Today’s enterprise and service provider executives would rather spend resources on innovation, digital transformation, and customer services, leaving data center management to experts who run these facilities day in and day out. InCommand is the fully managed solution to that growing market demand.”