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Home > Data Center > Servpac continues operations during the pandemic

Servpac continues operations during the pandemic

Hawaii's largest independent telecom provider Servpac announced that the company continues operations during the COVID-19 pandemic.

Erdem Yasar by Erdem Yasar
April 2, 2020
in Cloud Computing, Data Center
1 min read
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Servpac continues operations during the pandemic
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Servpac has announced that the company is still open as an essential business and addressing customers’ priority needs during this unprecedented period. The company also stated that it took early steps to ensure business continuity and employee safety.

Mililani Tech Park data center

Richard Zheng, President and Founder of Servpac
Richard Zheng, President, and Founder of Servpac

Precautions taken include upgraded mandatory hygiene practices for staff, daily sanitation throughout the office, and remote working arrangements for employees. All controls and safeguards are in place as required for SOC 2 compliance to protect business continuity.

Servpac will also continue the construction of its new MTP data center in Mililani Tech Park. The 30,000 sq. ft Tier 4 design data center will be carrier-neutral with multiple fiber entrances and a 2N redundant power and cooling system for guaranteed 99.999% uptime. Richard Zheng, President, and Founder of Servpac said,

“COVID-19 caused a dramatic increase in service inquiries, especially with our customer support and remote tools. Our support ticket volume increased 220% in the last two weeks, and our team is working 24/7 to assist with the record demand. We’re even hiring additional engineers for faster responses.

It’s a critical time for customers pushed to their limits because of this situation. Now, more than ever, local businesses rely on our infrastructure, technology, and flexibility to support their operations. We will keep working around the clock to continue service and support customers’ needs during this evolving pandemic.”

See more Data Center News


Tags: CoronavirusRichard ZhengServpac
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Erdem Yasar

Erdem Yasar

Erdem Yasar is a news editor at Cloud7 News. Erdem started his career by writing video game reviews in 2007 for PC World magazine while he was studying computer engineering. In the following years, he focused on software development with various programming languages. After his graduation, he continued to work as an editor for several major tech-related websites and magazines. During the 2010s, Erdem Yasar shifted his focus to cloud computing, hosting, and data centers as they were becoming more popular topics in the tech industry. Erdem Yasar also worked with various industry-leading tech companies as a content creator by writing blog posts and other articles. Prior to his role at Cloud7 News, Erdem was the managing editor of T3 Magazine.

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