[Event] Optimize talent, retain customers, and grow profits through technical support planning

The challenges of global disruption, skills shortages, and economic uncertainty persist. While employees are often left without guidance to figure out what skills they need to meet the company’s objectives, progress to the next level, or how effectively share knowledge. It is especially important now when every business is looking to maximize the talent they have.

Putting the right people with the right skills

Talent shortages and a fragmented skill landscape lead to high turnover, increased costs, and decreased productivity. Employees are often left without guidance to figure out what skills they need to progress to the next level and how to effectively share knowledge.

Workforce planning is all about bringing the big picture to life: putting the right people with the right skills in the right roles at the right time. And even though a lot of companies fail at executing the ideal plan, it’s entirely possible with the right guidance.

Join industry veterans David Mello (Chief Experience Officer, CloudLinux), Elya McLeave (Founder & CEO, Innovorg), Jesse Asklund (Chief Experience Officer, WebPros), and Eric Ellis (Technical Account Manager) for a conversation about workforce planning for service providers.

Come away knowing how to,

• Optimize technical teams: Grow specialized skills, develop a comprehensive and customized workforce plan, improve performance, and increase job satisfaction and retention.
• Leverage knowledge management through Knowledge-Centered Service: Increase speed to resolution, improve engineer knowledge set, capture institutional knowledge, and feed self-service tools.

Stick around for the live Q&A with our experts!