HPE SSDs fail after 3 years and 9 months

Hewlett Packard Enterprise released a firmware update to prevent SAS SSD failure at 32,768 hours of operation.

After users reporting HPE SAS SSDs to stop working after 32,768 hours of operation, HPE released a patch. According to user reports, if drives are not updated with the new firmware before failure, the drives and the data on the drives become unrecoverable. If more than one drives are installed and operated together in a RAID, they fail simultaneously.

Flash components for drives released

Hewlett Packard Enterprise admitted the issue and published a post on its support center for users to avoid the situation. Flash components are available to download at the support center page and the SSD models having this issue are revealed. The company also said:

“This HPD8 firmware is considered a critical fix and is required to address the issue detailed below. HPE strongly recommends immediate application of this critical fix. Neglecting to update to SSD Firmware Version HPD8 will result in drive failure and data loss at 32,768 hours of operation and require restoration of data from backup in non-fault tolerance, such as RAID 0 and in fault tolerance RAID mode if more drives fail than what is supported by the fault tolerance RAID mode logical drive. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.”

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