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Home > Web Hosting > HostBill introduced new ticketing system features

HostBill introduced new ticketing system features

In the first release of 2021, HostBill introduced new ticketing system features to improve communication among staff.

Erdem Yasar by Erdem Yasar
January 5, 2021
in Web Hosting
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HostBill allows staff to communicate with each other by a ticketing system and a mini chat. It provides live updates allowing all the staff members to see if someone is working on that ticket and all the actions on the ticket are logged, to provide the ability to supervise the ticket history anytime.

Ticket reply lock

The new feature, Ticket reply lock, allows locking the ticket reply for other staff members when staff starts replying to the ticket. The new feature can be turned on in the Support Settings menu. HostBill also added new staff permissions, Remove ticket reply lock, which allows removing ticket lock from all tickets, that the admin has access to, and Reply to tickets with reply lock, which enables to reply to the tickets, with the Ticket lock applied by other admins.

With the new feature, when a staff member starts to reply to a ticket, it becomes locked for other staff members. The new feature will allow admins to see which staff member put the reply lock on the ticket and preview the reply. Admins will also be able to remove the lock and/or reply without removing the lock. If the lock is applied to the ticket for longer than an hour without any actions taken, the lock will be removed automatically.

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Erdem Yasar

Erdem Yasar

Erdem Yasar is a news editor at Cloud7 News. Erdem started his career by writing video game reviews in 2007 for PC World magazine while he was studying computer engineering. In the following years, he focused on software development with various programming languages. After his graduation, he continued to work as an editor for several major tech-related websites and magazines. During the 2010s, Erdem Yasar shifted his focus to cloud computing, hosting, and data centers as they were becoming more popular topics in the tech industry. Erdem Yasar also worked with various industry-leading tech companies as a content creator by writing blog posts and other articles. Prior to his role at Cloud7 News, Erdem was the managing editor of T3 Magazine.

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