HostBill allows staff to communicate with each other by a ticketing system and a mini chat. It provides live updates allowing all the staff members to see if someone is working on that ticket and all the actions on the ticket are logged, to provide the ability to supervise the ticket history anytime.
Ticket reply lock
The new feature, Ticket reply lock, allows locking the ticket reply for other staff members when staff starts replying to the ticket. The new feature can be turned on in the Support Settings menu. HostBill also added new staff permissions, Remove ticket reply lock, which allows removing ticket lock from all tickets, that the admin has access to, and Reply to tickets with reply lock, which enables to reply to the tickets, with the Ticket lock applied by other admins.
With the new feature, when a staff member starts to reply to a ticket, it becomes locked for other staff members. The new feature will allow admins to see which staff member put the reply lock on the ticket and preview the reply. Admins will also be able to remove the lock and/or reply without removing the lock. If the lock is applied to the ticket for longer than an hour without any actions taken, the lock will be removed automatically.
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