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Full-Time, Remote
Redwood City/CA
Published 2 years ago

The Certification Manager – Technology will be part of a team that manages internationally recognized certification programs for technical associations. We require a detail-oriented individual to manage the entirety of the certification/evaluation process, including receipt and review of applications, product/process testing management, responding to inquiries, and participating in overall strategy meetings for our clients’ new initiatives.

· Serving as subject-matter expert in certification processes and policies for consumer electronics, security, or other related technology products or services
· Reviewing each application and confirming that applicants meet the submission requirements as set forth in the certification handbook
· Serving as the primary point of contact for questions about the certification and/or exam processes
· Maintaining the certification database and CRM system to ensure proper tracking of applicant information
· Working with entire team to evaluate new certification opportunities and brainstorm relevant new content that should be created
· Working with web & IT team to streamline and improve the application process
· Aiding in strategic marketing initiatives aimed at increasing certification volume
· Participating in client meetings as necessary, including travel to client sites approximately once per quarter (after COVID-related travel restrictions are lifted, of course)
· Working with individuals across continents and time zones as necessary

The ideal candidate for the Certification Manager – Technology role should have the following qualifications:
· A minimum of five years’ experience managing a certification/application process
· Application/certification experience for non-profit organizations or industry associations in technical fields (i.e. hardware, software, security, authentication, etc.)
· Experience processing and approving hundreds of annual applicants, including verification of eligibility
· History of success maintaining a certification database (CRM system such as Microsoft Cobalt)
· Knowledge of professional associations, standards bodies, and organizations that write technical specifications
· Ability to rapidly learn about new technologies and processes—and serve as a point of contact to explain such processes
· Excellent control of English grammar (verbal and written) and attention to detail
· Exceptional references from similar professional environment(s)
· Bachelors or equivalent in relevant field

Your Application
We read cover letters, especially those that explain how a candidate’s certification/application experience is relevant to our position. We also appreciate candidates who include salary expectations, any additional information they would like us to know, and any questions that they have. Please apply no later than 3 September 2020.


Job Features

Job CategoryBusiness & Management