Posted 1 month ago

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

Role: Remote Relations Manager Type: Full Time-Hourly-Permanent
Reports To: Department Manager Starting Pay: $13-$15 per hour, DOE

About Us
Ziprent is a fully remote property management company, currently servicing all of California. For 2022, we are expanding into the markets of Oregon, Washington, Texas, Nevada, and Arizona. We are looking for individuals with awesome customer service skills in these states to help with this expansion.

About the Role
This is a remote, full-time property management position. We have a high daily volume of emails and calls, so feeling comfortable typing, and communicating through emails and phone calls is essential. Although we are fully remote, our team is fun and supportive and working to constantly improve our processes! Preference for candidates who live the following states: AZ, NM, TX, GA, FL, NV, CA, WA, OR.

Essential Job Functions:

Working with current tenants to resolve any issues that come up during their tenancy
Communicating with landlords as to the status of their property(ies)
Fielding questions (via email, phone, and text) for our active listings
Assisting with new owner onboarding
Coordinating property repairs
Describing our process to interested owner leads
Scheduling photographers
Writing new listing copy
Meeting all key performance indicators (KPIs)
Other duties as assigned

Required Skills & Qualifications:

Ability to work independently and prioritize tasks
Experience in a fast-paced, metrics-driven environment
Proven track record for great customer service experience (bonus points for tech/start-up or real-estate customer service/support)
Excellent verbal & written communication skills–you can explain complex issues in simple terms and adapt your tone for different users
Tech savvy
A quiet place to work from with good internet

Preferred Qualifications:

RE Salesperson License
Experience with Real Estate and property management
Previous remote work experience
Experience with Front (Email Management Tool)

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer

Key Performance Indicators (KPIs):

95% call answer rate
Minimum 7 hours checked into phones during 8 hour shift
Average of 70 email replies/shift (1,400/month)

Position Schedule:
Preference will given to those who can accommodate the following:
Wednesday – Sunday 1PM-10PM Pacific Time OR Friday – Tuesday 1PM-10PM Pacific Time

This position is a full time, hourly, and permanent position. We offer the following benefits:

90 day performance increase
Recurring cell phone/internet reimbursement ($100/month)
One-time home office stipend
Employer contribution to health insurance premium
Opportunities for growth and advancement!

Job Features

Job Category

Customer Support

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