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Home > Cybersecurity > Hacked 2K Games helpdesk spreading malware to gamers

Hacked 2K Games helpdesk spreading malware to gamers

2K Games confirmed that its helpdesk platform has been hacked and attackers are trying to spread malware among the company's users.


Erdem Yasar Erdem Yasar
September 23, 2022
2 min read
Hacked 2K Games helpdesk spreading malware to gamers
  • 2K Games announced that a third party illegally accessed the credentials of one of its vendors to the help desk platform.
  • The hackers sent emails to gamers that included a link to malware that is hosted on the 2ksupport.zendesk.com domain.
  • The malware is a RedLine information-stealing malware that attempts to steal personal information from the users’ computers.

Popular video game publisher, 2K Games officially confirmed that its helpdesk platform was hacked and hackers are targeting gamers with fake support tickets to spread malware. Customers reported that they are receiving emails stating that they opened support tickets on the 2K’s online support system. However, users are not the ones who created these tickets.

Prince K.

Shortly after the initial email, customers received a second mail from an alleged 2K representative called Prince K. with an attachment named “2K Launcher.zip” file, which is hosted on 2ksupport.zendesk.com. The file pretends to be the new game launcher for the publisher. The email says,

« Thank you for reaching out to 2K Support! The download for the new 2K games launcher can be found below. »

It is a 107 MB executable file named “2K Launcher.exe” and it is not an official 2K file, according to the copyright information and the original filename appears to be “Plumy.exe”. According to cybersecurity experts, it is a RedLine information-stealing malware that attempts to steal browser history, browser cookies, saved browser passwords, credit cards, VPN passwords, IM content, system information, and cryptocurrency wallets.

After the incident, the company shut down its support system. The company also urged users to ignore the emails coming from their support system and recommended the following:

  • Reset any user account passwords stored in your web browser (e.g., Chrome AutoFill)
  • Enable multi-factor authentication (MFA) whenever available, especially on personal email, banking, and phone or Internet provider accounts. If possible, avoid using MFA that relies on text message verification – using an authenticator app would be the most secure method
  • Install and run a reputable anti-virus program
  • Check your account settings to see if any forwarding rules have been added or changed on your personal email accounts

Hey folks, please read an important message from our Customer Support team. Thank you. pic.twitter.com/yKI18eL7mY

— 2K Support (@2KSupport) September 20, 2022

See more Cybersecurity News


Erdem Yasar

Erdem Yasar

Erdem Yasar is a news editor at Cloud7 News. Erdem started his career by writing video game reviews in 2007 for PC World magazine while he was studying computer engineering. In the following years, he focused on software development with various programming languages. After his graduation, he continued to work as an editor for several major tech-related websites and magazines. During the 2010s, Erdem Yasar shifted his focus to cloud computing, hosting, and data centers as they were becoming more popular topics in the tech industry. Erdem Yasar also worked with various industry-leading tech companies as a content creator by writing blog posts and other articles. Prior to his role at Cloud7 News, Erdem was the managing editor of T3 Magazine.

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