Cisco has signed an agreement to acquire IMImobile PLC. IMImobile provides software and services which allow enterprises and organizations to stay constantly connected to their customers through enhanced interactive channels including social, messaging and voice.
To offer customer-facing businesses
With this acquisition, Cisco will be able to offer customer-facing businesses with an end-to-end customer interaction management solution and rich customer experiences, along with the ability to drive faster and smarter interactions and orchestration throughout the lifecycle journey of the customer.
Jeetu Patel, Senior Vice President and General Manager of Cisco’s Security and Applications Business, said,
“A great customer relationship is built on consistently enjoyable interactions where every touchpoint on every channel is an opportunity for businesses to deliver rich, engaging and intuitive experiences. We look forward to working with IMImobile to help create a comprehensive CXaaS solution for the market—one that gives businesses a platform to provide delightful experiences across the entire customer lifecycle journey.”
As more people work remotely or from home, enterprise customers are increasingly moving towards delivering Contact Center as a Services (CCaaS). Cisco’s Webex Contact Center solution coupled with IMImobile’s software and services will offer a solution that is:
The acquisition of IMImobile is expected to close in the first quarter of the calendar year 2021. Upon completion of the transaction, the IMImobile team will join Cisco’s Contact Center business unit.