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Home > Software > Cisco to acquire IMImobile PLC

Cisco to acquire IMImobile PLC

Cisco announced an agreement to acquire IMImobile PLC. Cisco will pay approximately USD $730 million assuming fully diluted shares, net of cash and including debt.

Seda Nur Cinar by Seda Nur Cinar
December 8, 2020
in Software
2 min read
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Cisco to acquire IMImobile PLC
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Cisco has signed an agreement to acquire IMImobile PLC. IMImobile provides software and services which allow enterprises and organizations to stay constantly connected to their customers through enhanced interactive channels including social, messaging and voice.

To offer customer-facing businesses

With this acquisition, Cisco will be able to offer customer-facing businesses with an end-to-end customer interaction management solution and rich customer experiences, along with the ability to drive faster and smarter interactions and orchestration throughout the lifecycle journey of the customer.

Jeetu Patel, senior vice president and general manager of Cisco’s Security and Applications business
Jeetu Patel, SVP and General Manager of Security and Applications Business, Cisco

Jeetu Patel, Senior Vice President and General Manager of Cisco’s Security and Applications Business, said,

“A great customer relationship is built on consistently enjoyable interactions where every touchpoint on every channel is an opportunity for businesses to deliver rich, engaging and intuitive experiences. We look forward to working with IMImobile to help create a comprehensive CXaaS solution for the market—one that gives businesses a platform to provide delightful experiences across the entire customer lifecycle journey.”

As more people work remotely or from home, enterprise customers are increasingly moving towards delivering Contact Center as a Services (CCaaS). Cisco’s Webex Contact Center solution coupled with IMImobile’s software and services will offer a solution that is:

The acquisition of IMImobile is expected to close in the first quarter of the calendar year 2021. Upon completion of the transaction, the IMImobile team will join Cisco’s Contact Center business unit.

See more Software News


Tags: Cisco SystemsIMImobile PLC
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Seda Nur Cinar

Seda Nur Cinar

Seda Nur Cinar is the news editor of the Cloud7 News. With more than 8 years of Linux and cloud experience, Seda is a Linux and opensource enthusiast, security researcher and a web application developer.

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